FAQ – Frequently Asked Questoins
Questions and answers about BasePac
All our BasePac packages can be purchased through your regional ZSK representative or in our online shop.
An overview of our representatives can be found here on our website.
Our online shop is available 24/7 at parts.zsk.de . Registration as a commercial buyer is required to shop in the ZSK online shop.
The current BasePac packages can be found here in the online shop for purchase.
Yes, please follow the page for learning and support for the various education possibilities. If you want to book a training, click on the contact formular.
Final passwords can only be generated when the payment is fully proceeded. Meanwhile it is possible to receive time limited access to the software. After the demo period is finished, please contact ZSK or your local distributor.
Important: When applying for a new password, please also enter the 5 digit serial number of your dongle!
More information can be found at YouTube:
I am already a BasePac user but now I want to try new package. Is that possible? keyboard_arrow_down
BasePac contains a complete drawing program. Actually a stitch file can be created without any further templates. Nevertheless pictures and scans from sketches, photographs or cliparts are very helpful for a good result as well as technical drawings. Those can be imported in all common picture formats such as .bmp or .jpg. Vector formats are readable as .dxf, .ai until V8, .svg or .cdr until V14.
The following formats can be imported as well as exported:
Normally information about parameter settings (distance, stitch lenght, pull compensation, etc.) are lost once the embroidery projects are exported into stitch files. Thanks to the coordinate-processor existing stitch data can be transferred to BasePac-data which enables the setting of parameters for selected areas. Besides that BasePac offers smart scaling that keeps the embroidery denstity and stitch length to a certain degree. But above all for the insertion of machine commands and needle assignment the BasePac Base is the perfect software for handling with mainly foreign stitch codes on your ZSK machine.
BasePac is available in the following languages:
German, English, French, Spanish, Turkish, Chinese, Portuguese, Hungarian, Russian and Dutch
The Help function is available in English and German
Within one version there are updated on a regular base with new features and bug fixing. please follow the bug report and list of features.
As soon as a new version is available there will be an automatic message at the program start.
No matching answer found?
Please use our Service form "Software" to send us your question.
Questions and answers about EPCwin
EPCwin can be purchased through your regional ZSK representative or in our online shop.
You can find an overview of our representatives here on our website.
Our online shop is available 24/7 at parts.zsk.de . Registration as a commercial buyer is required to shop in the ZSK online shop.
The current EPCwin can be found here in the online shop for purchase.
Yes you can install an EPCwin 7 Demo Version and run this simultaneously to your actual EPCwin Version (V3.6, V4, V5, V6) without any loss of data.
Further information and step-by-step instructions can be downloaded here.
Yes, please follow the page on training and suppprt. If you want to register for a training directly, please fill in the contact formular.
Final passwords can only be generated when the payment is fully proceeded. Meanwhile it is possible to receive time limited access to the software. After the demo period is finished, please contact ZSK or your local distributor.
More Information here:
In this case youre password has expired. Please contact ZSK or your local distributor.
ECPwin contains a complete drawing program. Actually a stitch file can be created without any further templates. Nevertheless pictures and scans from sketches, photographs or cliparts are very helpful for a good result as well as technical drawings. Those can be imported in all common picture formats such as .bmp or .jpg. Technical drawings in form of vector formats are readable as .dxf or .wmf.
With EPCwin machine commands and needle assignment and colours can be inserted. Parameter settings (stitch distance, length, underlays, etc.) are not easy so calculate for objects as no reference data is detected but only stitches. Neverteless you can delete, move or inserts individual stitches or change the embroidery sequences.
The following stitch formats are readable or exportable:
EPCwin is available the following languages:
German, English, Italian, Spanish, Turkish, Chinese, Portugues, Korean
Besides our Youtube Channel "ZSK Digitizing Academy" you can register for MY.Academy, the helping platform for any ZSK application. Another help index is accessable from the program directly (Press F1).
BACKUP YOUR EPCWIN DATA
We have created a PDF to guide you on how to make a manual backup of your most important data.
DOWNLOAD: Guide to backup EPCwin system data (PDF).
RELOAD YOUR BACKUP IN EPCWIN
Here you will find a PDF with a description of how to restore the previously manually saved system settings and parameters in EPCwin.
DOWNLOAD: Description to restore a backup of system data to EPCwin (PDF).
No matching answer found?
Please use our Service form "Software" to send us your question.
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